Policies
Delete your account and data
Draft for legal review. The highlighted items are still to be confirmed, and this page is not final until they are.
Contents
You can delete your IQUAPOT account and the data that goes with it at any time. You do not need to have the app installed, and you do not need to sign in to read this page. IQUAPOT is provided by IQUAPOT Proprietary Limited.
1. Delete your account in the app
Plain-English summary
The quickest way. It takes a minute.
This summary is here to help. It is not the legal text: the words below it are.
- Open IQUAPOT and sign in.
- Go to Settings, then Account, then Delete account. [PLACEHOLDER: confirm the exact path in the app]
- Confirm. We ask you to confirm so an account is never deleted by accident.
If you have a paid subscription, cancel it first in your App Store or Google Play subscription settings. Deleting your account does not cancel a subscription that is billed by Apple or Google.
What happens next is in section 4.
2. Ask us to delete it, without the app
Plain-English summary
No app needed. Send one email from the address on your account.
This summary is here to help. It is not the legal text: the words below it are.
Email contact@iquapot.com with the subject Delete my IQUAPOT account.
- Send it from the email address on your account, or tell us that address in the message. If you sign in with a phone number, tell us the number.
- That is all we need. Please do not send a password, an ID document or any bank details.
- To make sure the request is really from you, we reply to the address on the account and ask you to confirm. We delete nothing until you do.
3. Delete some of your data, and keep your account
Plain-English summary
You do not have to delete everything.
This summary is here to help. It is not the legal text: the words below it are.
You can remove some things yourself in the app, such as a profile picture or a file you attached. [PLACEHOLDER: confirm which items can be deleted in the app]
For anything else, email contact@iquapot.com with the subject Delete some of my IQUAPOT data and tell us what you would like removed. We confirm the request in the same way as in section 2.
4. What is deleted, what is kept, and how long it takes
Plain-English summary
Your account and everything that identifies you goes within 30 days. Records your groups share stay for the others, without your details.
This summary is here to help. It is not the legal text: the words below it are.
| What | What happens | When |
|---|---|---|
| Your account: name, email address or phone number, sign-in details, profile picture | Deleted | Within 30 days of your confirmed request |
| Pots and splits where you are the only member | Deleted, with their receipts, files and comments | Within 30 days |
| Records in pots and splits you shared with other people | Kept for the remaining members, because the record belongs to the whole group and they need it to settle up. Your name, picture and contact details are removed and replaced with a neutral label | Your details are removed within 30 days |
| Notification tokens and app identifiers | Deleted | Within 30 days |
| Messages you sent to support | Kept for up to 24 months, then deleted, unless you ask us to delete them sooner | On request |
| Technical logs | Deleted on their normal schedule | Within 12 months |
| Copies in backups | Overwritten as the backups expire | Within 90 days |
| Records the law requires us to keep, such as tax and company records | Kept for as long as the law requires, and used for nothing else | As required by law |
Once an account is deleted it cannot be restored. If you come back, you start a new one.
5. Questions
Email contact@iquapot.com. Your other privacy rights, and how to complain if you are not happy with our answer, are in our Privacy Policy.